Cultural intelligence: Everybody needs it

first_imgA diverse workforce, whose members have developed their cultural intelligence, is a more productive workforce — and a diverse team with high cultural intelligence will outperform homogeneous teams, according to David Livermore, president of the Cultural Intelligence Center.Livermore, the author of several books on cultural intelligence, including “Leading with Cultural Intelligence,” was the featured speaker at the Faculty of Arts and Sciences’ (FAS) Diversity Dialogue, “Cultural Intelligence: Why Higher Ed Needs It.” He defined cultural intelligence as “the gift of effectively interacting and working with people from diverse cultures.” A person with high cultural intelligence is one who “can effectively adapt to various multicultural situations,” he said.Livermore said that understanding other cultures determines effectiveness in the workplace, influences how conflicts are handled, and shapes the future. While basic social skills and respect for other cultures can be enough, cultural intelligence is especially important in stressful situations. Without it, mutual distrust can set in, language barriers can grow more divisive, and different people in the group may bring disparate approaches to conflict, he said.Cultural intelligence requires four capabilities, Livermore said: motivation, drive, strategy, and action. A motivated person must have an interest in cross-cultural differences, and the drive to understand them. He or she must then develop a strategy that acknowledges cross-cultural situations, and plan how best to address the differences. Finally, while adaptability is required to be effective, it is equally important to know when to adapt and when not to, Livermore explained.Livermore cautioned that cultural intelligence is not innate, but a developmental skill that comes with coaching, training, and dialogues. With interest, support, and practice, anyone can learn and develop cultural intelligence, he said.Speaking to an overflow crowd in the Barker Center’s Thompson Room, Livermore said the most successful organizations are those with strong leaders who own their cultural intelligence, use it, and make it part of the performance-review process for all employees. He said these organizations train their workers and integrate diversity into their strategic focus.“This interactive session was a fantastic opportunity to explore and discuss ways to increase personal and institutional cultural intelligence,” said Talia Fox, a leadership development strategist and administrative fellow (AFP) at the Harvard T.H. Chan School of Public Health. “Dr. Livermore’s dynamic dialogue looked at the individual decision-making process around adapting to differences and the impact of building culturally intelligent teams. The primary conclusion is that culturally intelligent organizations, not diversity alone, optimize business outcomes and increase effectiveness.“My action step for the week,” she added, “is to celebrate an expanded definition of culture and view personalities, nuances, values, and work styles as contributions to collective cultural brilliance.”The dialogue was the first of the 2014-15 series, which is sponsored by the FAS Dean’s Office, FAS Human Resources, and the FAS Office of Diversity Relations and Communications. The next talk, “Religious Diversity in the Workplace: Fostering Inclusivity and Engagement,” will be Dec. 10. All are welcome. For more information, visit the FAS website.last_img read more

PODCAST: CUNA economists provide an updated forecast

first_img When consumers drive 70% of economic activity, as they do in the U.S., any significant disruption to peoples’ lives will have a corresponding impact on the economy.That is certainly the case with the coronavirus outbreak, which has created rapid, widespread, and severe economic disruption.As a result, CUNA economists have revised their 2020 economic growth forecast from 1.8% to -2.25%. They also adjusted their outlook for the unemployment rate from 3.5% to 6.5%. Samira Salem, senior policy analyst; Jordan van Rijn, senior economist; and Mike Schenk, chief economist and deputy chief advocacy officer. ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrcenter_img continue reading »last_img read more

Greeks landed in Sarajevo

first_imgFootball players of Greece landed today at 12.15 in Sarajevo, and no one of the staff or team gave any statements to media.Several players refused to talks on the basis of their poor knowledge of English.Georgios Samaras, the greatest star of Greek team, immediately sat in the bus and entertained himself with a mobile phone and said to journalists that he will not give any statements.Players went to Zenica, and today they will have their first training, and after the training there will be a press conference.Several fans greeted Greek team, and several BIH fans also came to see the opponents.last_img read more